The term unlocked refers to a cellular phone which is not bound to a single carrier

A cellular phone`s band is the frequency in megahertz on witch it operates. Band options are as follows:
850MHz (USA)
900 MHz (Europe and Asia)
1800MHz (Europe and Asia)
1900MHz (USA)

The acronym GSM stands for Global System for Mobile communications. Originally developed for use in Europe, GSM now controls over 70% of the global cellular market.

MobileBee doesn't guarantee the color of the phone if it's not specified on the web site.

Mobilebee.com guarantees only manual, battery and home charger (additional US adaptor included if needed). Any additional accessories would solely depend on the phone manufacturer only. As the manufacturer reserves the right to change the accessory content.

Most of our cell phone products are purchased overseas and may come with European or Asian home chargers, U.S converter adapters will be shipped along with your order. Orders shipped international do not come with European or Asian converter adapters. Customers may need to purchase converter adapters on there own discretion.

You are asking a service provider to extend a line of credit to you. Besides your name and billing address, service providers require information such as birth date, social security number, state ID number, and driver's license to evaluate your credit history. You must be 18 and older to apply for wireless service. If the service provider requires additional information or a deposit after the credit check, we will notify you via email.

Wireless number portability simply means keeping your phone number and choosing a new carrier to provide your service. You can transfer from wireless to wireless and from home to wireless. Once we have received your order to proceed with your porting request will need to fax or scan email your current wireless bill to us which shows your name, address, and mobile number and account number. Any information not provided will delay the porting process.

The customer must be the owner of the mobile number to port into the new wireless carrier, and has to be the one opening the new account with the carrier. You do not cancel your existing account with your carrier. Your existing phone will be working through the porting process until your mobile number is fully switched over. Though usually not the case, porting can take 1-10 days to transfer over.

You have to be at least 18 years old to apply for cellular service. You are entering into a legally binding contract with your chosen service provider and MobileBee.Com
Activation discounts and rebates apply to new lines of service or ported cellular numbers. Activation discounts are not valid towards extension of contracts.

Since you are asking a service provider to extend a line of credit to you, the following items are required to evaluate your credit worthiness:
Full legal name
Billing address
Date of birth (DOB)
Social Security Number (SSN)
Landline telephone number
Government Issued Photo Identification Number (ID)

Wireless number portability simply means keeping your phone number and choosing a new carrier to provide your service. You can carry your number from cellular to cellular or landline to cellular.

You must be the owner of the mobile number you are attempting to port. You also must be opening the new account in your name. Do not cancel your existing account with your carrier. Your existing phone will be working through the porting process until your mobile number is transferred over to the new carrier.
Please note: The porting process can not be completed if you terminate your existing account.

You will be required to fax/scan-email your current wireless bill to us. Your full name, billing address, mobile number and account number must be clearly visible. Missing information will delay the porting process. Once the porting process is completed with your new carrier your new cellular phone will be shipped to you.

Please Note: The porting process can take up to 1-10 business days when porting from cellular to cellular, and 1-30 days from wire landlines to cellular.

If a contract is terminated WITHIN the first 14 day grace period, the standard restocking fees apply, plus the cost of the SIM Card (if applicable) provided the discounted cellular phone(s) is returned to MobileBee. If the discounted cellular phone is not returned, MobileBee will fine a $250 MobileBee Contract Cancellation Fee.

If a contract is terminated AFTER the first 14 day grace period, the standard restocking fees apply, plus the cost of the SIM Card (if applicable), plus a $250 MobileBee Contract Cancellation Fee. Your contract provider may charge an additional fee.

You are responsible for contacting your wireless provider to cancel your cellular service. MobileBee can not legally cancel service for customers. MobileBee.Com is not responsible for fees cumulated as a result of failure to terminate your contract. Usage, termination, and other applicable fees maybe charged by the wireless provider.

Once order is fulfilled, email is sent containing the copy of your receipt and your package tracking information.

Once you receive your email with your tracking number, log onto www.ups.com to track your package. You may also contact UPS directly. (1-800-PICK-UPS)

Yes. MobileBee requires credit card verification on all orders being shipped internationally.
If you make your purchase on a domestic credit card from the United States, and ship abroad, please, contact your credit card company and list the international shipping address to your records. Upon receipt of your order, a MobileBee Representative will contact your financial institution to verify your international shipping address.
If you make your purchase on an international credit card, a MobileBee Representative will contact your financial institution for verification of your billing/shipping address.
If your financial institution does not perform Name/Address verification, alternative payment options will be offered.

To qualify for bulk/wholesale rates you must buy:
5 or more of the same unit
10 or more assorted units (non-accessories)
15 or more accessories

MobileBee strives to supply our customers with the most competitive pricing available at all times. Unfortunately, MobileBee is not able to accept competitor's coupons, or offer price protection.

MobileBee has a several warehouses across the globe. If your item is in stock in one of our international warehouses, your order will fall into backorder status. A request for shipment will be issued from our main office in New York.
MobileBee also offers pre-release items. The status on these orders will automatically default to backorder. In this case, the items will be shipped when they become available.

Please contact MobileBee if 14 days have passed since you placed your order. Pre-orders can only be shipped once the item becomes available.

Please contact MobileBee to cancel an order/item from your order. If an Item has been fulfilled, a 5% restocking fee may apply.
Please Note: Order is not cancelled until confirmation e-mail received.

Please contact MobileBee at 646 336 7000.
Please note: The missing item may be on backorder.

Please contact MobileBee at 646 336 7000.
Please note: All such cases must be reported within 14 days of delivery. Cases not reported within this timeframe will be referred to the manufacturer.

We try to fulfill your order as soon as it is placed. However, sometimes delays with orders that involve activated equipment are usually related to credit check information that needs to be re-verified by the carrier. You can help expedite the order by reviewing your info before submitting an order and by including a daytime contact number where you can be reached. And check your e-mail for status update. The most common reasons why we may need to contact you before shipping your order:
Carrier-related:
- You ordered a new activation, but you already have an account with the carrier
- Credit check info is incomplete or mistyped
- Carrier requires additional identity verification
- Carrier requires a deposit
The service plan you selected is no longer available
Other:
- For our customer's protection, we may need to verify your credit card/identity with your financial institution.
- Your products are backordered
If you decide to place an order for a back-ordered product or pre-order, our site will indicate an estimated time of availability. If we discover that an item is out-of-stock after you have placed your order, we will update you (via e-mail). Occasionally, we post the Estimated Time of Arrival (ETA) for popular products that are out of stock. Otherwise, we do not offer ETA on products, due to industry intangibles. Out of stock products that remain listed on our website are usually in stock within a week or so.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address with you bank. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field.

You have the option to pay by using a Personal Check, Cashier's Check, Money Order, or Bank Wire Transfer (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with our bank). You'll have to write the order number on your check or money order, print your confirmation, Mail check or money order and send it to:
Mobilebee.com
38-01 23rd Ave,
Suite 312,
Astoria NY 11105

It doesn't matter where your credit card was issued. But please, note, that Mobilebee isn't responsible for the additional conversion charges made by a particular bank. Mobilebee can only refund the amount authorized on the credit card.

Address verification is a precautionary measure Mobilebee.com performs to ensure your safety and deter fraudulent activity. We conduct address verification through your credit/debit card issuer to confirm your identity and verify the validity of your purchase, ultimately protecting your credit and privacy.
If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping address added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.
Both your billing and shipping addresses must be verified before an order is shipped. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-646-336-7000 to let us know and we will re-attempt address verification to complete the processing of your order.

On MobileBee's homepage, customers can create an account, and become official MobileBee clients.
Please note: You must have an account to complete a purchase.

After signing in to your account, you may edit your information by accessing the Show/Edit tab.

Upon request, your password will be emailed to your existing email address.

After signing in to your account, you may edit your information by accessing the Show/Edit tab.

Please contact MobileBee.Com at 1 646 336 7000.

Any item, for any reason, returned to MobileBee requires an RMA (Return Merchandise Authorization) Number. Contact MobileBee to acquire an RMA Number.
Please Note:
Items returned to MobileBee without an RMA Number are subject to 10% fee.
Items returned to MobileBee without an RMA take longer to process.
MobileBee reserves the right to refuse a return without an RMA Number.
MobileBee reimburses shipping costs or provides return labels for defective items only.
If package is returned from UPS as not delivered or refused, customer will be charged shipping fee for the return.

If you receive the wrong product, please contact MobileBee to acquire an RMA Number and initiate the return/replacement of the item.

MobileBee accepts returns in the following conditions:
If your item arrives defective, or becomes defective within 14 day from your date of purchase, MobileBee will issue an RMA Number and replace your product. Shipping fees will be reimbursed by MobileBee if your item is found to be defective after inspection. If MobileBee is unable to replace your product, MobileBee reserves the right to cancel your order and issue a FULL refund.
If your item is NOT defective, MobileBee reserves the right to charge a restocking fee. MobileBee assesses restocking fees upon receipt of the returned item. The minimum restocking fee for a non-defective item is 25%. Damaged items warrant a higher restocking fee. MobileBee reserves the right to refuse a return within the first 14 days if the item bares considerable damage. Refused items will be returned by UPS Ground Delivery.

- If a contract is terminated WITHIN the first 14 day grace period, the standard restocking fees apply, plus the cost of the SIM Card (if applicable) provided the discounted cellular phone(s) is returned to MobileBee. If the discounted cellular phone is not returned, MobileBee will fine a $250 MobileBee Contract Cancellation Fee.
- If a contract is terminated AFTER the first 14 day grace period, the standard restocking fees apply, plus the cost of the SIM Card (if applicable), plus a $250 MobileBee Contract Cancellation Fee. Your contract provider may charge an additional fee.

If your item arrives defective, or becomes defective within 14 day FROM your date of purchase, MobileBee will issue an RMA Number and REPLACE your product. Shipping fees will be reimbursed by MobileBee if your item is found to be defective after inspection. If MobileBee is unable to REPLACE your product, MobileBee reserves the right to cancel your ORDER and issue a FULL refund. If your item is NOT defective, and you wish to return your item, you may do so within 14 day FROM your date of purchase. MobileBee will issue an RMA Number and accept your return with no penalty under the following conditions:
- Your returned item must be in resellable/like-new condition.
- You must have the original manufacturer's packaging, all included accessories, software and manuals; all of which must be in resellable/like-new condition. If your returned merchandise does not meet MobileBee's "resellable/like-new" standards, MobileBee reserves the right to charge a restocking fee. MobileBee assesses restocking fees upon receipt of the returned item. The minimum restocking fee for a non-qualifying, non-defective item is 25%. Significantly damaged items warrant a higher restocking fee. MobileBee reserves the right to refuse a return within the first 14 days if the item bares considerable damage. Refused items will be returned by UPS Ground Delivery. Exceptions: Opened Accessories and DUAL BAND PHONES (International Phones) (Phones which DO NOT carry either a 850/1900 MHz Frequency) are not covered under MobileBee's No-Hassle-Return-Policy.

All our phones come with 1-year warranty. Some of the devices are under international warranty. All warranties are for manufacturer defects only. Mobilebee.com will service or replace defective merchandise with the exact model within 14 days. If the product needs repair after 14-days grace period, you may submit it directly for service to the local Authorized Repair or Service Center.

Orders placed before 2 pm EST, are usually processed on the same day, provided no additional information is required by MobileBee.Com to complete your order. Orders placed after 2 pm EST will be processed on the following business day, provided no additional information is required by MobileBee.Com to complete your order.

Orders without activation service might be processed within 1-3 business days.
Orders involving service activations take between 1-7 business days.

Unfortunately, MobileBee.Com is unable to change shipment information after an order has been submitted. Your order will have to be cancelled and resubmitted.

Yes! For your protection, MobileBee.Com will verify all shipping address's with your financial institution, so please contact your financial institution before you place your order and ask them to add your alternate shipping address to your records.

MobileBee.Com will refund shipping fees in the following circumstances only:
Inaccurate shipping method used by MobileBee.Com
Defective merchandise returned with RMA
Please Note: Defective merchandise returned without an RMA will not be eligible for any shipping refunds.

All shipping rescheduling must be worked out with the carrier.

Shipping costs are determined by the weight of your shipment and its destination.
MobileBee.Com offers free Ground Delivery Service for shipments totaling $150.00

MobileBee.Com strongly recommends customers who activate service use an expedited shipping method.

MobileBee.Com will email you a copy of your invoice including your tracking number on the day of shipment.
Packages are traceable on www.ups.com

MobileBee.Com offers free Ground Delivery Service for shipments totaling $150.00

Unfortunately at this time Mobilebee does not allow pick-ups or drop offs of orders to New York office location.

Please note that we are not responsible for duties and GST. You are advised to consult your local government import office if you have questions. Import duties, customs duty, VAT taxes, brokerage and clearance fees is the responsibility of a buyer or receiver.

- How can I tell what’s available online?
- Can I get a raincheck on an out-of-stock item?
- How are errors on the MobileBee.com website corrected?
- What do product availability messages mean?
- How can an item be available online, but out of stock when my order is placed?

Please allow 10-12 weeks for fulfillment of a valid rebate request.

Mobilebee.com does not offer any price guarantee, because industry prices change too often. If your order has not been shipped yet, you can take advantage of the new price and get it adjusted by means of contacting MobileBee directly. Mobilebee.com will not be refunding the difference if the order has been fulfilled already. All prices are as posted at the time of purchase.

After you have placed your order with MobileBee, a representative will contact T-Mobile to complete a credit check evaluation. Upon completion of the credit check, a SIM card is activated, and combined with your requested phone to be made ready for shipment.

After completion of the credit check, if a customer is required to pay a deposit or extra fees, MobileBee will notify you by e-mail regarding the T-Mobile decision. A response is required, for either completion or cancellation of your order.
Please Note: T-mobile Credit Classes T & Q requires extra charge from your orders total, and H requires a deposit.

T-Mobile is requesting a non-refundable one time activation fee of $75.00 to be paid before service is extended. The regular activation fee of $35.00 is waived under the approval status of T-Class. You will only be allowed 1 SmartAccess line of service from T-Mobile with a T-Class credit score.
MobileBee will request an additional $125.00 towards the cost of your phone due to this credit rating.

You will only be allowed 1 SmartAccess line of service from T-Mobile with a Q-Class credit score. MobileBee will request an additional $125.00 towards the cost of your phone due to this credit rating.

T-Mobile is requesting a deposit of $500.00 which is refundable by T-Mobile after 1 year of service. The regular activation fee of $35.00 is added to your first bill from T-Mobile under the approval status of H-Class.

SmartAccess plans have a predetermined limit of $150.00 per account. A temporary interrupt of service will occur if your total balance exceeds $150.00, until a payment is made which brings your total balance to $100.00 or less.

After completion of the credit check, if a customer is required to pay a deposit or extra fees, MobileBee will notify you by e-mail regarding the T-Mobile decision. A response is required, for either completion or cancellation of your order.

Deposits and extra fees are payable to MobileBee before your activated item can be shipped.

Although MobileBee makes every effort to complete cellular activations in timely manor, an activation order may take 1-4 business days before it is ready to be shipped.
Please Note: Orders requesting number portability may require additional time to complete. Please refer to the following link for details: What do I need to know about porting my number?

Yes. T-Mobile offers their customers a 14 day grace period. T-Mobile will not impose an early termination fee if service is cancelled within this grace period.
If a contract is terminated WITHIN the first 14 day grace period, the standard restocking fees apply (if applicable), plus the cost of the SIM Card (is not reimbursed) provided the discounted cellular phone(s) is returned to MobileBee. If the discounted cellular phone is not returned, MobileBee will fine a $250 MobileBee Contract Cancellation Fee.
T-Mobile will not impose an early termination fee if the customer cancels service within this period, provided that the customer complies with applicable return and/or exchange policies. Other charges, including airtime usage, will still apply.

The number of lines T-Mobile will extend to you is determined by your credit rating. (Between 1-10 lines)

T-Mobile charges a one-time activation fee of $35.00 per line, and will be charged to you on your first bill with T-Mobile.

Your T-Mobile service agreement lasts for one year. After completion of your first year, your account with T-Mobile will default to a month to month type status.

T-Mobile's early termination fee is $200.00 per line if canceled before the 1 year contractual obligations have been fulfilled.

Sprint PCS activations are shipped directly to you from Sprint PCS. There are two rebates available to you when you activate service with Sprint PCS. The first is offered by Sprint PCS (Sprint PCS Rebate). The second is offered by MobileBee, Inc. (No-Hassle Mail-Out Rebate).
Please Note: You will be billed for the FULL PRICE of the cellular phone by Sprint PCS on your first bill, minus your Sprint PCS rebate. MobileBee will issue your "No-Hassle Mail-Out Rebate" check by within 10-12 weeks, for the difference with respect to your original order on MobileBee.com. MobileBee "No-Hassle Mail-Out Rebates" range from $75.00 to $110.00 depending on the plan you've chosen to activate.

The full price of your phone is listed on MobileBee's website.

MobileBee will NOT be charging you.

Your Sprint PCS rebate is automatically deducted by Sprint PCS at the time of activation.

MobileBee's "No Hassle Mail-Out Rebate" is completed for you by MobileBee on the date of activation. You will not be required to fill out any forms to receive your rebate.

Since there no forms to fill MobileBee will automatically send you your rebate check within 10-12weeks of completing your order. Rebates range from $100.00-$135.00 depending on the plan you have chosen when placing your order.

It is possible your Sprint PCS bill may arrive before your MobileBee "No-Hassle Mail-Out Rebate".

After you have placed your order with MobileBee, a representative will contact T-Mobile to complete a credit check evaluation. After the credit evaluation is complete, MobileBee will submit your order to Sprint PCS for processing. Your phone will be shipped to you by Sprint PCS.
Please Note: Sprint PCS reserves the right to deny service to unqualified candidates.

After completion of the credit check, if a customer is required to pay a deposit or extra fees, MobileBee will notify you by e-mail regarding the Sprint PCS decision. A response is required, for either completion or cancellation of your order.
Please Note: Sprint PCS required deposit is $125.00 for 1 line of service.

After completion of the credit check, if a customer is required to pay a deposit or extra fees, MobileBee will notify you by e-mail regarding the Sprint PCS decision. A response is required, for either completion or cancellation of your order.

Deposits and extra fees are payable to MobileBee before your activated item can be shipped.

Although MobileBee makes every effort to complete cellular activations in timely manor, an activation order may take 1-3 business days before it is ready to be shipped.
Please Note: Orders requesting number portability may require additional time to complete. Please refer to the following link for details: What do I need to know about porting my number?

Yes. Sprint PCS offers their customers a 14 day grace period. Sprint PCS will not impose an early termination fee if service is cancelled within this grace period.
If a contract is terminated WITHIN the first 14 day grace period, the standard restocking fees apply, plus the cost of the SIM Card (if applicable) provided the discounted cellular phone(s) is returned to MobileBee. If the discounted cellular phone is not returned, MobileBee will fine a $250 MobileBee Contract Cancellation Fee.
Sprint PCS will not impose an early termination fee if the customer cancels service within this period, provided that the customer complies with applicable return and/or exchange policies. Other charges, including airtime usage, will still apply.

The number of lines Sprint PCS will extend to you is determined by your credit rating. (Between 1-5 lines)

Sprint PCS charges a one-time activation fee of $36.00 per line. The activation fees will be charged to you on your first bill from Sprint PCS.

Your Sprint PCS service agreement lasts for two years. After completion of your service obligations, your account with Sprint PCS will default to a month to month type status.

Sprint PCS's early termination fee is $150.00 per line if canceled before the 1 year contractual obligations have been fulfilled.

Wireless LNP is a wireless consumer's ability to change service providers within the same local area and still keep the same phone number.
Wireless LNP allows consumers to switch from one wireless carrier to another within the same general metropolitan area. It does not allow consumers to keep the same phone number when moving to a new town or city.
Wireless LNP also allows consumers to move a phone number from a wire-line phone to a wireless phone in some cases.

For a wireless-to-wireless transfer, the porting process should take approximately two and a half hours from the time the porting request is made of the old carrier but, in some cases it has taken 1-10 days or even longer.
For a wireline-to-wireless port will probably take longer to complete, and could take several days. Before porting between wireline and wireless phones, consumers should ask their new service provider how long the process will take.
During the transition your old phone will receive calls but not dial and your new phone will make calls but not receive them. When the porting is complete you will be able to make and receive calls on your new phone. So if there are delays in the porting process you will have to use two phones until it is complete.

You are required to honor the full term of your current contract or you will be charged a termination fee that is specified in your subscriber agreement

After you place your order, we will contact your current service provider to find out whether we can transfer your number. If your number is eligible, your number will then be transferred from your current provider to the new carrier.

You do not, you should sign up with your new wireless carrier and complete the number porting process without canceling your current service. Canceling your current service before the porting process is complete will cause you to lose the ability to keep your current phone number. Requesting a number transfer to a new carrier should automatically cancel your previous service, once the transfer is complete.

You are required to honor the full term of your current contract or you will be charged a termination fee that is specified in your subscriber agreement. Check your contract before you switch to see if an early termination fee applies.

Probably not, since different wireless carriers operate incompatible network technologies. Additionally, most cell phones are programmed to work only on the network of the carrier that supplied the phone.

No, not unless you are moving within the same local geographic area where the phone number is currently assigned. Even within the same telephone area code, you may be outside the boundaries of the local calling area that determines if your cell phone number is portable

Wireline numbers (also called "landline numbers") can be transferred. However, due to industry-wide technical issues with transferring these numbers to wireless numbers, there is a significant risk that your wireline service may be disconnected prior to having active wireless service.Under FCC rules, local phone companies, known as wireline carriers, are allowed up to four business days to transfer a phone number between carriers. So you may have to go several days without cell phone service if you make such a switch. If you port a number from a wireline phone to a wireless phone, your wireline long distance carrier will not move with you. Your long distance carrier will generally be provided by your new wireless carrier.

Carriers are also allowed to charge a fee to customers at the time their number is ported. However, there are no rules preventing a new carrier from paying an old carrier's porting costs for the benefit of the new customer. You should ask the new carrier whether it has a policy of paying or reimbursing such charges.

After you have placed your order with MobileBee, a representative will contact Helio to complete a credit check evaluation. Upon completion of the credit check, your requested phone to be made ready for shipment.

After completion of the credit check, if a customer is required to pay a extra fees, MobileBee will notify you by e-mail regarding the Helio decision. A response is required, for either completion or cancellation of your order.

Helio is requesting a non-refundable one time activation fee of $70.00 to be paid before service is extended.

Although MobileBee makes every effort to complete cellular activations in timely manor, an activation order may take 1-4 business days before it is ready to be shipped.
Please Note: Orders requesting number portability may require additional time to complete. Please refer to the following link for details: What do I need to know about porting my number?

Extra fees are payable to MobileBee before your activated item can be shipped

Yes! Helio has a 14 days grace period. Helio will not impose an early termination fee if service is cancelled within this grace period. You may cancel your service and return your product for a refund of charges for the product (less any rebates and shipping and handling charges), for any reason within the first 14 days of purchase. If a contract is terminated WITHIN the first 14 day grace period, the standard restocking fees may apply, plus the cost of the SIM Card (if applicable) provided the discounted cellular phone(s) is returned to MobileBee. If the discounted cellular phone is not returned, MobileBee will fine a $200 MobileBee Contract Cancellation Fee.
Helio will not impose an early termination fee if the customer cancels service within this period, provided that the customer complies with applicable return and/or exchange policies. Other charges, including airtime usage, will still apply.

There is no activation fee with Helio

Your Helio service agreement lasts for two year. After completion of your two year, your account with Helio will default to a month to month type status

Helio's early termination fee is $175.00 per line if canceled before the 2 year contractual obligations have been fulfilled.